Remote Tools (CM12 TR)

“WT_CompleteIO failed. Network shutdown : Unknown error (Error: C0000120; Source: Unknown)” when attempting to Remote Control a Device I’m trying to Remote Control a device but the connection fails and if I look in the CmRcService.log I see the following: … Continued

“Unspecified Error” when trying to Paste a copied files from a Windows Server 2012 R2 computer to a Windows 8.1 Client computer in a Remote Control session When I try to Paste a file I’ve copied from a Windows Server … Continued

“No authority could be contacted for authentication. (Error: 80090311; Source: Windows)” I am trying to Remote Control a machine but I get prompted for credentials. If I look in the CMRcViewer.log I see the following: HandshakeWorker failed.. No authority could … Continued

Why are changes to the “Video Hardware Acceleration” setting not kept? I’m seeing strange behaviour with the Video Hardware Acceleration setting. If I Remote Control onto a Client and change this setting, when I exit the Remote Control session the … Continued

Why are Keyboard Shortcuts used in my Remote Desktop session being intercepted by Remote Control? I’ve found that if I have a Remote Desktop and Remote Control sessions running on the same computer but connected to different target computers, keyboard … Continued