SCCM 2012 Endpoint Protection Troubleshooting FAQs

This page contains the various categories for the SCCM 2012 Endpoint Protection Troubleshooting FAQs.

Anti-malware Polices

• Why are my Anti-malware polices only being applied to some Clients?
• Why can’t I view Anti-malware policies in the ConfigMgr Console?

Client

• Errors
  • “0x8024402c – System Center Endpoint Protection couldn’t install the definition updates because the proxy server or target server names can’t be resolved”

Definitions

• Why are my Clients not being updated with the latest Antimalware Definition files?

Installation

• Errors
  • “This installer is intended for use with OS X versions : 10.6 – 10.10!” when trying to install Endpoint Protection on a Mac

Malware

• Why can’t I initiate a Malware Scan on a SP1 Client?

Misc

• Why aren’t Symantec AntiVirus Corporate Edition version 10 and Symantec Endpoint Protection version 11  automatically uninstalled on 64-bit computers despite EndPoint Protection being configured to remove them?
• Why can’t I open the IronKey Control Panel after installing Endpoint Protection for Mac?
• Why is the “Microsoft Network Inspection Service” being disabled despite Real-time Protection being enabled in my Antimalware Policy?

Reporting

• Why does the “Total Remediations” column in the “Antimalware activity report” show the wrong number of computers?

Uninstall

• Why has the Endpoint Protection Client not been uninstalled despite me setting “Install Endpoint Protection client on client computers” to “No”?