FAQShop.com : Optional Components not Installing on Windows 2000 Clients

Optional Components not Installing on Windows 2000 Clients

When installing the SMS client on Windows 2000, the base components install, but the optional components say "Not Available." Optional components will install on Windows 98 machines. The "ccim32.log" says "Remote Control needs to be installed." "Trying to open IPC connection with the APM" "ERROR: Unable to establish a connection with APM -- the system cannot find the file specified."

CCIM32.DLL is the file that installs the base and optional components so I assume this must be the problem, but I've done a site reset and re-copied the file from the SMS CD. SMS has worked on Windows 2000 in the past, but we got (and cleaned) the funlove virus on this box and changed the SMS Service account password. We get no other errors in any other logs.

The fix for this particular problem was:

Since we did have the funlove virus on this server and NAV cleaned it, apparently the CRC got changed. This is referenced in Microsoft Knowledge Baser article 246331 'SMS: CRC Checking and Installation of Client-Side Hotfixes', which I had on my desk, but I kept thinking it was a permissions problem, not a virus problem.

What we did to fix it was to turn off all client agents, all Windows Networking Logon Client Installation and Discovery and anything else that puts out files or shares on other servers or clients. Once these were gone, I did an "upgrade" from the original SMS CD since the files on the SMS server were all changed from being cleaned. When I "upgraded" off the CD it copied out the new files to the SMS Server and when I put the CAPs and SMSLogon shares back out there after the upgrade the files were good copies with a good CRC.

Viruses are quite common so its good to know that:

They DO affect the SMS server even after being cleaned and
SMS CANNOT spread a virus; it is nearly impossible since the SMS files require the CRC to be correct. If it isn't, then SMS won't install the components onto the client.