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We're in the middle of rolling out SMS 2.0
and some of the workstations are locking up several times a day. Has anyone seen
anything like this? This is quite a common problem on various platforms and
machines.
Dell
There have been problems with the GX110 which was due to
the video drivers. Loading the latest version resolves this. There seem to
be numerous problems with the GX1 which are still being investigated.
IBM
PROBLEM: There are two versions of IBM's software. Client
Access Full and Client Access Express. When Client Access Express is installed
on an NT4 workstation (with SP4, 5, or 6a) an intermittent problem occurs in
that you cannot log into the domain on main login. Also, when working, the
domain will "disappear" and you will lose access permission's in the
domain, as well as possibly losing the permission to shut down the machine -
Admin or not. It also causes the system to appear to be "hanging" but
it's just that it slows to a crawl. Removing the IBM Client or the SMS client
resolved the problem. A registry edit workaround was made on the MS Public
newsgroups which makes the Client Access software depend on a service (protected
storage service) so that it doesn't "collide" with the SMS Client. It
was mentioned on the newsgroup that a hotfix would be available soon from
Microsoft but it seems like the issue has been dropped.
RESOLUTION: To resolve this problem:
1. Start Registry Editor (Regedt32.exe) and select the
following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cwbnetnt
2. From the Edit menu, click Add Value, and add the
following value:
Value Name: DependOnService
Value Type: REG_MULTI_SZ
Data: ProtectedStorage
Note: Some versions of IBM Client Access software do not
install the following services.
3. Add the same value to the following keys as well:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cwbrdr
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cwbrxd
General
It seems that upgrading DCOM to at least version 1.2 and
WMI to version 1.5 on Windows 95 clients helps with these. You can easily see if
you need a hotfix from Microsoft by:
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Install DCOM 1.2 and reboot.
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Install WMI 1.5 and reboot.
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Repair Remote Control.
You'll know within 30/60 minutes if you need the hotfix
detailed in
266232 "Windows 95
Clients Hang When Remote Control Agent Is Installed". This hotfix cures
the out of resources error caused by the Remote Control installation locking up.
You may also need to look at
269411 "Windows 95
Clients May Hang After Upgrade to Service Pack 2".
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