“The Client Service is not authorised to run this application! (5)~” Error in CLISVC.LOG

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I am facing problem with SMS Secondary site. I had to reinstall the Site on a new server due to a hardware problem. After Installation, when I tried to install the Client it doesn't install the base components. The 'CLISVC.LOG' shows the following error. I have tried to follow the process given in Microsoft Knowledge Base Article 270912.

Our SMS has SP3 installed and we use the CAPMANWRAP tool for installing the client.

Clisvc.log Message:

#$#$#$#$#$ ERROR: The Client Service is not authorised to run this application! (5)~ $$<C:\WINNT\MS\SMS\CORE\BIN\CLISVCL.EXE><Mon Mar 31 15:21:06.453 2003><thread=1164 (0x48C)>
*** Client Configuration Installation Manager - Error launching (#0x5) $$<C:\WINNT\MS\SMS\CORE\BIN\CLISVCL.EXE><Mon Mar 31 15:21:06.453 2003><thread=1164 (0x48C)>
!!!WARNING: Problem starting App (5). Doing App Verify.
$$<C:\WINNT\MS\SMS\CORE\BIN\CLISVCL.EXE><Mon Mar 31 15:21:06.453 2003><thread=1164 (0x48C)>
Still waiting for previous verify to finish.
$$<C:\WINNT\MS\SMS\CORE\BIN\CLISVCL.EXE><Mon Mar 31 15:21:06.468 2003><thread=1164 (0x48C)>
Finished list processing, return code = 0x5
$$<C:\WINNT\MS\SMS\CORE\BIN\CLISVCL.EXE><Mon Mar 31 15:21:06.468 2003><thread=1164 (0x48C)>
Launch Thread - Sleeping for 120 minutes & waiting for an event to be signalled $$<C:\WINNT\MS\SMS\CORE\BIN\CLISVCL.EXE><Mon Mar 31 15:21:06.468 2003><thread=1164 (0x48C)>

Contributed By: Cliff Hobbs [MVP SMS] and Chenna Reddy
[Update Posted 7/4/03 - Chenna Reddy]
I solved my own problem by using the following steps from Knowledge Base Article 270912 and it worked for me.

  1. Check the site properties on the 'CLI_INST.CFG' file on the Site Server under 'SMS\Inboxes\clidata.src' for the create and modified dates.
     
  2. To regenerate the files and allow the CIDM service to rewrite the CRC values for these files, begin by stopping all Systems Management Server Services on the site server, including the SMS_Executive, SMS_Site_Component_Manager, and SMS_SQL_Monitor services.
     
  3. Rename the 'CLI_INST.CFG' and 'CLIBASE.CFG' files on the Site Server under the 'SMS\Inboxes\clidata.src' folder.
     
  4. Restart all of the services on the Site Server.
     
  5. Monitor the site's CAPs and SMSLOGON shares to see when the 'CLI_INST.CFG' and 'CLIBASE.CFG' files get updated.

Contributed By: Cliff Hobbs [MVP SMS]
As documented in Knowledge Base Article 270912 'SMS: "#$#$#$#$#$ ERROR" Appears in Clisvc.log File', this error message means you have Cyclic Redundancy Check (CRC) mismatch between the client and the site server. The way we resolved the problem was to:

  1. Stop the SMS Client service on the machine.
     
  2. Delete the 'NAL' and 'SMS' keys from the Registry ('HKLM\Software\Microsoft').
     
  3. Delete the MS directory from the machine. You may get an error like the one below as some DLLs you are trying to delete are in use. If you do get an error like this just delete as much of the SMS Client as possible:

    Cannot delete AbNwCli: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use.

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