I am trying to install the ConfigMgr Administrator Console. I’ve copied the “I386” subdirectory from the ConfigMgr CD. However, when I run “SETUP.EXE” it passes the prereq checks but when it comes to the actual installation it bombs out with a “Fatal Error” dialog box stating “Setup has encountered fatal errors while performing file operations.”

I’ve tried right clicking “SETUP.EXE” and selecting “Run as administrator” from the context menu but it makes no difference.

Contributed By: Cliff Hobbs [MVP ConfigMgr]
Although on the face of it this looks like a permissions problems, the problem you are seeing is because the Admin Console installation doesn’t just reference files in the “I386” directory. It also references the “INSTALL.MAP” file in the “SMSSETUP” directory which I guess you’ve also copied as if you hadn’t the installation would have bombed before saying “Setup cannot locate Install.map.”

If you look in the “ConfigMgrSetup.log” you’ll probably see lines like the following:

Cannot copy C:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER CONSOLE\scripts\00000409\pdfstore\load\SMSCLINT.SMS to c:\program files\microsoft configuration manager console\scripts\00000409\pdfstore\load\smsclint.sms, Win32 error = 2

Setup has encountered fatal errors while performing file operations.

The reason you are seeing the error is that you need to copy the ENTIRE “SMSSETUP” directory (~1.5 GB), from the CD not JUST the “I386” subdirectory as the error is looking for the “SCRIPTS” subdirectory which is under “SMSSETUP” NOT “SMSSETUP\I386”. If you copy the “SCRIPTS” subdirectory, the next error you’ll see is that it can’t find the “OSD” subdirectory and so it goes on.

I’ve also had problems in the past trying to install the Admin Console by running Setup.exe from the Site Server whereas if I run Setup from the CM07 media the install goes through fine.